Step 1 of 13
After payment, you will receive your documents and instructions on what to do next by email
If you need confirmation, please contact the Traffic Enforcement Centre (TEC) to confirm the details.
You can call them on +44 0300 123 1059 or +44 01604 619 450, lines are open between 8.30 - 4pm Monday to Friday.
If the deadline on the order for recovery has passed, please choose "more than 21 days"
There are 2 types of penalty charge notice:
1. Moving traffic issued by post includes box junction, bus lane etc
2. On Street issued on the vehicle windscreen for parking.
If you are not sure which PCN was issued, either check the order for recovery, call the Traffic Enforcement Centre on +44 0300 123 1059 or +44 01604 619 450 and or ask the bailiff to confirm.
Moving traffic penalty charge notices are usually issued because of camera evidence, sent by post and the vehicle is usually moving
Parking penalty charge notices are usually issued because the vehicle is parked somewhere and a CEO usually issues a PCN right away
If you need confirmation, please contact the Traffic Enforcement Centre (TEC) to confirm the documents you need.
Because you said you had a moving traffic pcn, please choose "PE2/PE3"
Because you said you had a parking pcn, please choose "TE7/TE9"
If you need the pcn information: contact the Traffic Enforcement Centre (TEC).
Please explain in detail why you did not receive the PCN. i.e. did you move house? DVLA details changed?
Please summarise why you believe you have not received a response from the council. Provide dates of when the appeal was sent if possible.
Please provide details of when you sent the appeal to the tribunal and why they have not responded
Please provide details of when you made payment for the penalty charge notice and include payment reference if possible
This is the last step. Once you have paid for your documents, we will send you an email with the instructions on how to file the documents
Your documents will be sent to you instantly via email
We will check documents to make sure they have been completed correctly before sending them to you via email