Code 10 PCN Appeal: Required Tickets Not Displayed

1. What does Code 10 mean?

Code 10 concerns failing to clearly display the required number of valid pay-and-display tickets. The historic description commonly refers to two tickets, but the alleged requirement must match the actual parking arrangement. It is not the same as displaying several tickets where that is prohibited, and paying a larger amount does not necessarily satisfy a separate display condition.

Contravention

Code 10 concerns failing to clearly display the required number of valid pay-and-display tickets

Category

On-Street Parking PCNs

Procedure covered

Civil parking PCNs in England, including London; vehicle PCN or postal PCN, formal representations and independent appeal.

Formal representation deadline

28 days beginning with service of the Notice to Owner or postal PCN.

Formal decision deadline

56 days beginning with receipt of qualifying formal representations, including service of the authority's decision.

Initial discount

50%: 14 days beginning with PCN service, or 21 days for an approved-device postal parking PCN. Any later offer has its own terms.

Tribunal appeal deadline

28 days beginning with service of the Notice of Rejection; the adjudicator can allow more time.

London borough parking penalties

Band A: £160 higher level or £110 lower level. Band B: £140 higher level or £90 lower level. The location, contravention and applicable date determine the charge.

TfL red-route penalties

TfL currently lists £160, reduced to £80 during the applicable discount period. These are separate from borough parking bands.

Parking penalties outside London

England's standard bands are £60 higher/£40 lower or £70 higher/£50 lower. Check the authority's applicable band and any authorised departure. These are not UK-wide rates; other jurisdictions have separate schemes.

2. How Many Tickets Did This Bay Require?

• The parking order and applicable instructions must establish the number of valid tickets required for this on-street stay.
• The alleged shortfall must concern the required valid, clearly displayed tickets, not simply the total number of papers visible on the dashboard.
• Check whether the scheme accepted one combined ticket or a cashless record instead of several paper tickets.
• Payment, vehicle class and bay position remain separate conditions. Buying extra tickets does not by itself authorise a large vehicle to occupy several spaces.

3. Signs and restrictions for Code 10

Record the ticket-count requirement and any accepted alternative in the bay, tariff and machine instructions. Do not import a two-ticket rule from an unrelated car park.

Photograph all relevant tickets and their display positions. Code 10 concerns missing required tickets, unlike Code 09's prohibited multiple display.

4. Grounds to challenge a Code 10 PCN

The statutory ground must match what happened. These code-specific points explain how to establish it.

• The bay did not require the number of tickets stated in the allegation. Compare the PCN with the tariff, machine instructions and applicable parking order.
• All required tickets were valid and clearly displayed. Match their serial numbers, location, date and expiry with the council's photographs and identify any display position the officer missed.
• The parking system issued a single ticket or cashless record that covered the required payment and was accepted instead of multiple paper tickets. Provide the actual instructions and transaction details establishing that arrangement.
• A genuine purchase produced fewer tickets because of a documented machine problem, or a valid ticket became obscured. Explain the sequence and seek the applicable correction or discretion; payment alone does not prove compliance with every display requirement.

5. Statutory parking appeal grounds

• The alleged parking contravention did not happen, including where a relevant exemption applied or the restriction was not adequately signed.
• You were not the owner at the relevant time: you never owned the vehicle, sold it before the event or acquired it afterwards.
• The vehicle was under someone else's control without the owner's consent at the time of the alleged contravention.
• You are a vehicle-hire firm and the vehicle was hired under a qualifying agreement with a signed statement accepting PCN liability. Supply the hirer's name and address.
• The authority is demanding more than the penalty legally applicable to this case.
• The authority failed to comply with a statutory requirement in imposing or recovering the penalty: a procedural impropriety.
• The traffic order relied on is invalid, except an order subject to Part 6 of Schedule 9 to the Road Traffic Regulation Act 1984.
• For a postal PCN relying on prevented service or a qualifying drive-away under regulation 10(2)(b) or (c), nobody prevented the officer from attaching or handing over the PCN. This is not the ground for an approved-device postal PCN.
• The enforcement notice should not have been served because the penalty was already paid in full, or at the valid discounted amount by the applicable deadline. Paying a parking tariff is different from paying the penalty.

6. Applicable exemptions

Some permits or badge concessions remove a ticket purchase requirement, but only for the bay and use covered by the concession. Do not assume that a large vehicle may occupy several on-street spaces merely by buying extra tickets: vehicle class, bay position and obstruction are separate questions.

7. Evidence for your Code 10 appeal

• The PCN's exact description and the number of tickets alleged to be missing.
• The machine and tariff instructions explaining the required number or permitted alternative.
• All valid tickets or the accepted cashless session, with readable validity details.
• The officer's photographs and any receipt or fault report explaining what the machine issued.

8. How to challenge your Code 10 PCN

These stages cover civil parking PCNs in England, including London, for on-street parking and council car parks. Private Parking Charge Notices, clamping or removal, and notices under other UK or specialist local schemes have separate procedures.

A PCN attached to the vehicle or handed to the driver can be challenged informally before a Notice to Owner is served. If a Notice to Owner arrives, its recipient must make formal representations against that notice even if an earlier challenge is still unanswered. Liability normally rests with the owner, not simply whoever was driving.

A postal parking PCN under the English 2022 scheme is itself the formal notice: make representations against it without a separate Notice to Owner. Formal representations against either notice must reach the authority within 28 calendar days beginning with the date of service. Count the service date as day one, not the date of the parking event. If submitting late, explain the delay; the authority may disregard late representations.

The initial 50% discount runs for 14 days beginning with service for a vehicle PCN or a postal PCN based on prevented service or a qualifying drive-away. An approved-device postal parking PCN has 21 days beginning with service. The discount deadline is separate from the formal representation deadline.

An early challenge may lead to a renewed discount if rejected, depending on the authority's policy and written reply. DfT recommends considering a further 14-day offer after rejecting a challenge received during the discount period; this is not an automatic entitlement. Check any new amount and expiry date in the reply.

State the required ticket count and the evidence establishing it. Explain what was purchased and displayed, then identify the overlooked ticket, accepted alternative or incorrect condition. Where the machine or display failed, keep that request for discretion distinct from an argument that the requirement was satisfied.

1. Identify the current notice and use its challenge or formal-representation instructions. Submit through the issuing authority's stated service or postal address.
2. Give the PCN reference, vehicle registration, location and date. Select the relevant ground and explain the facts supporting it; identify any request for discretionary cancellation separately.
3. Attach clear copies of relevant photographs, payment or permit records, delivery evidence and correspondence. Link each document to the point it supports and retain the originals.
4. For ownership, hire or use without consent, include the relevant records. Provide known buyer or seller details for an ownership change, or hirer details and the qualifying hire documents where applicable.
5. Keep the submitted text, every attachment and the dated acknowledgement. For post, retain proof of posting and any delivery evidence; the formal deadline concerns the authority's receipt.

9. When the authority must respond

For formal representations under England's 2022 parking rules, the authority must consider your representations and supporting evidence and serve its decision within 56 days beginning with the date it receives them. This covers representations made in the required form and manner that are in time, or late representations the authority has not disregarded. Receipt is day one; the deadline concerns service of the decision, not simply writing or posting it.

If the authority fails to comply within that period, the representations are deemed accepted. It must cancel the relevant Notice to Owner or postal PCN, refund any sum paid in relation to it and send confirmation of cancellation. Keep the submission acknowledgement, notice and delivery records to establish the dates.

The statutory 56-day rule does not apply to an informal challenge against a vehicle PCN or to a request for photographs. An unanswered informal challenge does not remove the requirement to respond formally if a Notice to Owner is served.

10. If your parking challenge is rejected

An informal rejection is not a tribunal decision. You can pay on the terms offered, or make formal representations if a Notice to Owner is served. Address the reasons given and include the evidence again at the formal stage.

A formal Notice of Rejection gives 28 days beginning with its service to pay or appeal to the independent adjudicator. It must explain the appeal route. If your appeal is late, include the reasons for the delay; the adjudicator decides whether to allow more time.

A later Charge Certificate can increase the penalty by 50%, followed by debt registration and an Order for Recovery if unpaid. Those documents have distinct procedural remedies, not a fresh ordinary appeal against the parking event.

11. Appeal to the independent tribunal

Use the tribunal identified in the Notice of Rejection. London civil parking appeals go to London Tribunals; relevant appeals elsewhere in England and Wales go to the Traffic Penalty Tribunal. Welsh notices follow their own regulations. There is no fee to lodge a parking tribunal appeal.

The statutory grounds above are the basis for the adjudicator's decision. You can also explain compelling circumstances, but mitigation alone is not a statutory ground: the adjudicator may recommend that the authority reconsider cancellation rather than allow the appeal on that basis.

If the appeal is allowed, the penalty is cancelled. If refused, the full penalty is normally payable under the decision's instructions; an earlier discount does not automatically continue through the tribunal stage.

1. Register the appeal using the rejection's reference or verification details and select the ground that applies. Save the registration confirmation.
2. Provide the PCN, formal representations, rejection and relevant supporting evidence. Explain which findings or reasons you dispute.
3. Read the authority's evidence and respond to any factual errors or missing points. Add further documents within the tribunal's stated evidence timetable.
4. Choose from the available hearing or written-decision options and follow the tribunal's directions. Keep the final decision with your case records.

London parking sample context (not code-specific)

4,151 of 13,391 recorded cases were allowed (31.0%).