Terms and Conditions (2026)

Last updated: 9 September 2026. Version: PMUK-2026-09-09.

1. Who provides the service

Parking Mate UK is a trading name of Civil Disputes UK Ltd, company number 16577339. Our registered address is 3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE.

Contact us at info@parkingmateuk.com, through WhatsApp, or using our web assistant. These terms apply to services purchased by consumers through our website and messaging channels. Our Privacy Notice explains how we handle personal information.

2. Assessment and the service you purchase

A free assessment identifies the notice, the available route and the information needed to progress your case. Starting an assessment does not oblige you to purchase a service and does not itself place an appeal or court filing with the recipient.

Before payment, the service offered and its price identify the work you are buying. The service description, your agreed instructions and these terms form the agreement. A paid order is accepted when we confirm the purchase. We will tell you if we cannot accept the work and refund any payment taken for work we cannot provide.

• Parking and eligible tribunal appeals: assessment of the notice and evidence, preparation of case-specific grounds and documents, authorised submission where the relevant procedure permits us to submit, and handling of correspondence and the next actions included in the purchased service.
• Debt recovery and pre-court correspondence: review of the demand and case history, preparation of the relevant dispute or response, and any correspondence handling expressly included in your order. A debt letter is not a court claim.
• Court, Traffic Enforcement Centre and enforcement document support: preparation of the appropriate Defence, application, witness statement, statutory declaration or supporting correspondence, with instructions for you to check, sign and file or send it yourself. A permitted procedural ground must exist where the form requires one.

An included follow-up or independent appeal remains included as described when you purchased. Buying support for one stage does not automatically buy every later debt, court or enforcement stage. If new work requires a separate purchase, we explain the scope and price and obtain your agreement before charging. We do not retrospectively charge for work sold as included.

3. Your authorisation

For a managed appeal, you authorise Parking Mate UK to use the information and documents you provide to prepare and submit the relevant appeal or representation, communicate with the operator, authority or eligible tribunal, and receive and handle correspondence for the agreed service. We ask for an affirmative instruction or checkout confirmation and retain the record with your order or case. You must be the person entitled to instruct us or have their permission.

This is limited authority for the identified case and purchased service. It is not a general power of attorney. It does not authorise us to admit liability, pay or settle the parking charge, withdraw an appeal, accept a settlement, or start a separately charged service without your further instruction. Where a recipient requires its own authority form or your personal confirmation, you must complete that requirement before we can submit.

For court, TEC and bailiff document support, your instruction authorises preparation, not filing court documents or conducting litigation in your name. You remain the person who checks, signs and files or sends those documents. We do not sign a statement of truth or swear a declaration for you.

You can withdraw or limit our authority by emailing us or sending a clear message in your existing case conversation. We will stop the affected future actions once we receive and process that instruction and confirm the handover. Withdrawal cannot undo a submission already made and does not extend a deadline. The cancellation and refund provisions below still apply.

4. Documents, correspondence and deadlines

We are responsible for carrying out the work we accept with reasonable care and skill. For an accepted managed submission, this includes identifying and tracking the relevant deadlines from the documents supplied, preparing the included work, and submitting within the applicable deadline where the required information and authority have been provided in time. If we cannot complete a promised action, we must tell you promptly and explain the available next steps; we do not simply transfer that responsibility to you without notice.

You must supply accurate information, all pages of the notice, relevant evidence and any deadline or hearing date. Check factual details when requested and tell us promptly about errors. Do not invent evidence or ask us to make a statement you know is untrue.

Operators, authorities and tribunals may continue to write directly to you. Forward every new letter, decision, evidence pack, email or court order promptly through WhatsApp or the web assistant, even where we submitted the appeal. We cannot track a deadline in correspondence we have not received. Check your messages and spam folder and complete any action we clearly identify as yours.

For documents that you must file yourself, we explain the recipient, known deadline and signature or witnessing requirements. Keep proof that you sent them. Tell us immediately if a deadline is imminent or already missed. Uploading a document, purchasing a service, asking for help or cancelling our service does not suspend payment deadlines, court proceedings or enforcement.

Automated assessment or document preparation can be quick, but the operator, authority, tribunal or court controls its own response time. A document preparation time is not a promise that the whole dispute will conclude in that time.

5. Prices and payment

The free assessment has no service charge. Current paid-service prices are shown on our pricing page and confirmed before checkout. The price you agree includes any applicable tax charged by us. We do not change the price of an accepted order because a later price list changes.

Our service fee is not the parking charge, a court or tribunal fee, a hearing fee or an enforcement payment. Any such third-party charge is separate; we identify it where it is relevant to the proposed action. An additional service or third-party payment needs your agreement. Payment is processed through Stripe; do not send us card details in chat or by email.

6. Your right to cancel

For a service purchased online or through messaging, you normally have 14 days after the day the contract is made to cancel without giving a reason. Any longer cancellation right required by law, including where required cancellation information was not supplied, remains available.

To cancel, send a clear statement to info@parkingmateuk.com, use your existing WhatsApp or web case conversation, or write to our registered address. Tell us your name and enough information to identify the order. You do not need to use a special form, explain your reason or wait for our approval to exercise the right. Send your cancellation before the period expires.

If you ask us to start work during the 14-day period, we need your express request. If you then cancel before the service is fully performed, we may charge only a proportionate amount for the service actually supplied up to cancellation, based on the agreed total price. We will explain the calculation. No such charge applies where the required request or cancellation information was missing.

You lose the 14-day cancellation right only when the entire purchased service has been fully performed, after your express request to start early and your acknowledgement that the right would then end. Payment, opening a chat or receiving the first document does not by itself mean a managed service has been fully performed when included work remains outstanding.

The immediate-start checkout asks you to request early work expressly. If you prefer work to start after the cancellation period, contact us before paying so we can discuss whether the deadline allows this. We cannot promise to meet a deadline that expires while work is deferred.

7. Refunds and service problems

Where cancellation requires a refund, we reimburse the amount due without undue delay and no later than 14 days after we are informed of the cancellation. We use the original payment method unless you expressly agree otherwise, and we do not charge a refund administration fee.

If we cannot provide the purchased service, or you paid twice for the same order, contact us so we can correct the payment and return the amount due. After the statutory cancellation period, you may still ask us to stop future work. We will identify work already provided and refund the unperformed part of the agreed service, rather than treating the whole fee as automatically non-refundable.

An unsuccessful appeal does not by itself mean the service was defective. However, if we fail to provide the agreed service with reasonable care and skill, your statutory remedies remain available, including repeat performance where appropriate or a price reduction, which may be a full refund. These rights are not limited to a discretionary goodwill decision.

Cancelling our service is different from cancelling the parking charge. Unless the relevant recipient confirms otherwise, the notice, proceedings and associated deadlines continue.

8. Optional cancellation form

You may use the following wording, but any clear cancellation statement is sufficient:

To Civil Disputes UK Ltd trading as Parking Mate UK, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE; info@parkingmateuk.com.

I give notice that I cancel my contract for the following service: [service]. Ordered on: [date]. Order or case reference, if available: [reference]. My name: [name]. My address: [address]. Date: [date]. Signature: [only if sent on paper].

9. Professional boundaries and outcomes

Parking Mate UK is not a firm of solicitors and is not appointed as your solicitor. Our service provides parking dispute assessment, document preparation and the authorised administrative appeal handling described above. It does not include reserved legal activities such as conducting court litigation or advocacy, attending a hearing as your lawyer, or filing and serving court proceedings for you.

The relevant operator, authority, tribunal or court decides the outcome. We do not guarantee cancellation, removal of a judgment, a particular award or that enforcement will stop. We will not pursue a route we know is unavailable or present false grounds. You can obtain independent legal advice where needed, particularly for contested court proceedings or urgent enforcement.

10. Our responsibility to you

We are responsible for foreseeable loss caused by our breach of the agreement or failure to use reasonable care and skill. We do not exclude or restrict rights or liability that cannot lawfully be excluded, including liability for fraud, death or personal injury caused by negligence, or your statutory consumer rights.

We are not responsible for an operator's or court's decision merely because it is unfavourable, or for consequences caused solely by information withheld from us, false information supplied to us, or a clearly identified customer action that was not completed. This does not excuse our own errors or a failure to perform the work we accepted.

11. Complaints and support

Contact info@parkingmateuk.com with the order or case reference and what you want us to investigate. You can also raise the issue through your existing WhatsApp or web conversation. We will investigate the case record, explain our findings and any remedy, and tell you if further information is needed. A complaint does not remove your cancellation rights or right to seek an independent remedy.

12. These terms and your rights

The version and service description agreed at purchase apply to that order. Later website changes do not retrospectively reduce the service or rights you purchased. We will obtain your agreement to a material change to an existing order unless the change is required by law.

These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you retain the mandatory consumer protections and rights to bring proceedings in your home courts that apply to you. Nothing here prevents you from exercising those rights.