Croydon Code 20 PCN Appeal (2026)

1. What does Croydon Code 20 mean?

Code 20 alleges parking in a part of a parking place where waiting is prohibited. For example, a waiting restriction may apply within or alongside a parking-place layout at specified times. A valid permit or paid session for the wider parking area does not necessarily authorise that restricted section.

Contravention

Code 20 alleges parking in a part of a parking place where waiting is prohibited

Category

On-Street Parking PCNs

Issuing authority

London Borough of Croydon

Formal representation deadline

28 days beginning with service of the Notice to Owner or postal parking PCN.

Penalty and discount

Use the charge and discount printed on your PCN; the applicable amount depends on the notice and contravention date.

Initial discount

The initial 50% discount applies for 14 days beginning with PCN service, or 21 days for an approved-device postal parking PCN. An early challenge may lead to a renewed discount if rejected; check the council's policy and the amount and deadline in its reply.

Appeal route

Croydon, then London Tribunals after a formal Notice of Rejection.

2. What must Croydon establish?

Photograph where the parking area changes to prohibited waiting, including lines, arrows and the complete time panels. The boundary is central to Code 20.

Check a separate loading ban before relying on loading or a yellow-line badge concession. A nearby payment machine does not cancel a restriction within the parking-place layout.

• The applicable order must prohibit waiting in the particular part of the parking place occupied, not simply impose conditions on the wider area.
• That waiting prohibition must operate at the PCN time, accounting for any alternating parking and no-waiting periods.
• The signs and layout must adequately distinguish the prohibited length from the part where parking is permitted.
• Assess any loading, passenger-assistance or badge exception under the relevant restriction. Payment or a permit for the wider parking place does not necessarily authorise this section.

3. Grounds and exemptions for a Croydon Code 20 appeal

The statutory ground must match what happened. These code-specific points explain how to establish it.

The Blue Badge yellow-line concession may be relevant to an applicable waiting restriction, subject to its conditions and local scope, but it does not override an active loading ban or a no-stopping restriction. A parking permit and payment should be checked against the precise section, not assumed to cover it.

• The vehicle was within the permitted portion rather than the restricted length. Use wide photographs to show the change in markings, arrows and the vehicle's position.
• The waiting prohibition did not operate at the PCN time. Read the full sign, including any part-time parking and waiting controls applying to the same road space.
• The layout did not adequately convey where permitted parking ended and prohibited waiting began. Identify the contradictory or obscured information from the driver's approach, not just a small defect in a line.
• The stop fell within a waiting-restriction exception, such as necessary loading or passenger assistance, and any separate loading ban did not remove that permission. Explain the activity and the conditions in the relevant order.
• The alleged parking contravention did not happen, including where a relevant exemption applied or the restriction was not adequately signed.
• You were not the owner at the relevant time: you never owned the vehicle, sold it before the event or acquired it afterwards.
• The vehicle was under someone else's control without the owner's consent at the time of the alleged contravention.
• You are a vehicle-hire firm and the vehicle was hired under a qualifying agreement with a signed statement accepting PCN liability. Supply the hirer's name and address.
• The authority is demanding more than the penalty legally applicable to this case.
• The authority failed to comply with a statutory requirement in imposing or recovering the penalty: a procedural impropriety.
• The traffic order relied on is invalid, except an order subject to Part 6 of Schedule 9 to the Road Traffic Regulation Act 1984.
• For a postal PCN relying on prevented service or a qualifying drive-away under regulation 10(2)(b) or (c), nobody prevented the officer from attaching or handing over the PCN. This is not the ground for an approved-device postal PCN.
• The enforcement notice should not have been served because the penalty was already paid in full, or at the valid discounted amount by the applicable deadline. Paying a parking tariff is different from paying the penalty.

4. How to make a formal representation to Croydon

For a parking PCN attached to the vehicle or handed to the driver, send an informal challenge to Croydon. Formal representations are made against the Notice to Owner, or directly against a postal parking PCN, within 28 days beginning with service. Respond to the formal notice even if an earlier informal challenge is unanswered.

The initial 50% discount applies for 14 days beginning with PCN service, or 21 days for an approved-device postal parking PCN. An early challenge may lead to a renewed discount if rejected; check the council's policy and the amount and deadline in its reply.

• The whole parking-place layout showing the vehicle and the restricted section.
• All relevant sign panels, arrows and waiting or loading times.
• The officer's photographs and notes establishing the position relied on.
• Delivery, passenger-assistance or badge evidence where the applicable exception is claimed.

1. Open Croydon's PCN service below. Enter the PCN reference and vehicle registration to find the notice and evidence.
2. Use the Appeal online link on Croydon's official page, which opens its ParkingMax service. Prepare your explanation and have the contravention code ready before starting.
3. Croydon also accepts a written challenge by email at pcn@croydon.gov.uk. Include the PCN reference and your residential address; contact-centre staff cannot assist with a challenge by phone.
4. The council says its appeal process shows parking photographs, which may take up to 24 hours to appear.
5. References beginning A are environmental notices and use a different process, not this PCN route.
6. Explain which part of the Code 20 allegation you dispute. Include the PCN reference, vehicle registration, your address and copies of photographs or records supporting each point.
7. Save the full submission, attachments and dated acknowledgement.

5. How long does Croydon have to respond?

Croydon must serve its decision within 56 days beginning with receipt of qualifying formal representations. If it fails to comply, those representations are deemed accepted. This statutory period applies to formal representations, not an informal challenge or a request for photographs.

6. If Croydon rejects your representation

A formal Notice of Rejection explains Croydon's decision and how to appeal to London Tribunals. You have 28 days beginning with service of that notice to pay or register your tribunal appeal.

Compare the reply with the Code 20 grounds and evidence you submitted. Identify any unanswered point, missing evidence or inconsistency between the restriction and the recorded event. Keep the rejection notice and the appeal details supplied with it.

An informal rejection is different: formal representations can be made if a Notice to Owner follows.

7. Taking your Croydon appeal to London Tribunals

London Tribunals is independent of Croydon. Use the registration instructions and verification details in the Notice of Rejection, upload your evidence and explain why the alleged Code 20 contravention or liability is disputed.

There is no fee to register the appeal. If it is refused, the full penalty is normally payable; an earlier discount does not automatically continue. If registering late, explain the delay so the adjudicator can decide whether to accept the appeal.

Read Croydon's evidence pack and respond to the points relevant to your case. Keep to the tribunal's directions and evidence deadlines.

2025 London Tribunals results: shared context

495 of 1,728 recorded cases were allowed (28.6%).

Full Code 20 PCN Appeal Guide

Read the detailed legislation, signage requirements, exemptions and case analysis for this contravention.