Messages
Profile
Sign Out

Your Messages

Send us a message and chat to us

View Messages

Appeal Penalty Charge Notice

Complete the form to appeal a penalty charge notice

"*" indicates required fields

Step 1 of 15

How Our Penalty Charge Service Works

Give us clear and detailed information about your Penalty Charge.
Feel free to make any additional comments where necessary.
We will prepare the PDF documents you need.
Pay £4.99 (risk free) for your PDF documents securely.
We will provide clear guidance on what to do with the documents.

Important: We will provide you with helpful advice and guidance throughout the process..

Penalty Charge Reference:*

Vehicle Registration:*

Are you the vehicle keeper ?*The registered keeper must appeal the penalty charge notice.

I am the vehicle keeper

I am not the vehicle keeper

The vehicle keeper is responsible for challenging a Penalty Charge Notice.

Please confirm the type of contravention*

On Street Parking

Moving Traffic

Off Street Car Park

What is the street name where the contravention happened?*

The contravention location is usually on your penalty charge notice.

The vehicle was parked on the road

The vehicle was moving. i.e. bus lane, box junction, failure to comply

The vehicle was parked in a council car park

Please select the on-street contravention code*

Please select the moving traffic contravention code*

Please select the off-street contravention code*

Which type of restriction was it?

Single Yellow Line

Double Yellow Line

Which restriction does your penalty charge relate to?

Motor Vehicle Restriction

Maximum Gross Weight Restriction

Confirm the latest correspondence you have received*

Penalty Charge Notice

Notice to Owner

Notice of Rejection

Charge Certificate

Order for Recovery

Bailiff Enforcement Notice

Confirm the latest correspondence you have received*

Penalty Charge Notice

Notice of Rejection

Charge Certificate

Order for Recovery

Bailiff Enforcement Notice

Confirm the latest correspondence you have received*

Penalty Charge Notice

Notice of Enforcement

Notice of Rejection

Charge Certificate

Order for Recovery

Bailiff Enforcement Notice

We will help you respond to your .

Please use our Charge Certificate service to respond.
https://parkingmateuk.com/charge-certificate-appeal-letter

We will assess your case and provide the required document and instructions.

Please use our Order for Recovery service to respond.
https://parkingmateuk.com/challenge-an-order-for-recovery-or-bailiff-warrant

We will assess your case and provide the required document and instructions.

Please confirm where the authority is based*

London Council or Transport For London

Council Outside London

Which Local Authority issued the PCN?*The name of the council that issued the PCN will be on your letter or PCN.

Which Local Authority issued the PCN?*

Please select the local authority from the list.

How was your penalty charge issued ?*

Did you receive your PCN by post or was it put on your car windscreen.

I received it by post

It was put on the vehicle windscreen

Did the CEO put a PCN on your vehicle windscreen?

No, The CEO did not put a PCN on my car

Yes, the CEO put a PCN on my car

Was the PCN issued within 28 days after the date of contravention?

New restrictions must be clearly signed so that motorists can take different routes or be diverted in advance

Yes, the penalty charge notice was issued within 28 days

No, the penalty charge notice was not issued within 28 days

Did you receive multiple PCN's for the same offence?

No, I only received 1 PCN

Yes, I received multiple PCN's

We will ask the to treat the multiple pcn's as one. Please add each PCN on a separate line below.

Please enter each PCN reference on 1 line*

The PCN's must be for the same location but on different days

Do any of the following apply to you?

If none apply, press Next

Penalty Charge Notice was NOT issued within 28 days

The penalty charge has been paid

The is no outstanding amount on the pcn

Do you have a Tfl Auto Pay account for congestion charging?

Yes, I have an account

No, I don't have an account

Registering for a Tfl Auto Pay Account

You should register for a Tfl Auto Pay account because this will help you get your penalty charge cancelled. If you do not have an account for autopay, please follow the following instructions and register for an account.

Go to https://tfl.gov.uk/modes/driving/
Register for autopay and add your vehicle
Setup automatic payment and make sure you have confirmation
Make note of your account number

Once you have finished, enter the account number below.

What is your Tfl Auto Pay Account Number?*

Please visit https://tfl.gov.uk/modes/driving to get your Tfl AutoPay Account number or Register.

Was there a problem with your account which stopped you from making payment?

Yes, there was a problem with my account

No, there was no problem or I did not setup auto pay

Was this your first offence of not paying for the emission zone?

Yes, it is my first offence

No, it is not my first offence

Make sure to setup AutoPay before you continue because this will increase your chances of getting your penalty charge cancelled. Visit visit https://tfl.gov.uk/modes/driving, login to your account and set it up.

Does the penalty charge show the vehicle passing the restricted sign?*

The penalty charge notice should include a photo showing the vehicle passing the restricted sign.

Yes, the penalty charge notice shows the vehicle passing the restriction.

No, the penalty charge notice does not show the restricted signage.

Was the restriction clear to see when you were driving?

Yes, the restriction was clear

No, the restriction was not clear

Do you have a blue badge or permit to use the route?

I have a blue badge

I have a permit to use the route

I do not have a blue badge or permit

Do any of the following exemptions apply to you?

Exemptions for your contravention:

None of the exemptions apply

I have a residents discount

I am a Blue Badge holder

We are a registered breakdown firm

The vehicle has 9+ seats

I have a Cleaner vehicle discount

I was driving a Motor tricycle

This was a Roadside recovery vehicle

Details

Please provide more details about your selection:

Do any of the following exemptions apply to you?*

Exemptions for your contravention:

None of the exemptions apply

I was loading and unloading goods

I am a blue badge holder

The vehicle broken down

I was moving furniture

I am a taxi or private hire driver

I had a medical reason to stop

I was asked to stop by the police

Exemption Details

Explain why the exemption applies to your case and attach evidence if possible.

Attach photo evidence relevant to the reason you selected*

Drop files here or

Accepted file types: jpg, gif, png, jpeg, jpg, bmp, Max. file size: 10 MB, Max. files: 5.

Did you leave within 10 minutes after the parking expired?

Yes, I left within 10 minutes after parking expired

No, I did not leave within 10 minutes

Did you pay for parking when you parked the vehicle?

Yes, I paid for parking

No, I did not pay for parking

Was the PCN given because the time you paid for had expired?

Yes, my parking session had expired

No, I did not pay for parking

Did you pay for another parking session?

Yes, I paid for another parking session

No, I did not pay for another parking session

Did you stay longer than the time allowed?

Yes, I stayed longer than the time I paid for

No, I did not stay longer than the time I paid for

Did you know that the parking meter was out of order

Yes, the meter was clearly marked as out of order

No, the meter was clearly marked as being out of order

Did you display multiple parking permits?

Yes, I displayed multiple parking permits

No, I did not display multiple parking permits

Did you display the required pay and display tickets?

Yes. I displayed parking permits

No, I did not display my permits

Did you pay for parking when you parked the vehicle?

Yes, I paid for parking

No, I did not pay for parking

Were you charging the vehicle when you parked in the charging bay?

Yes, I was charging the vehicle

No, I was not charging the vehicle

Were you in the process of getting the charger for the vehicle?

Yes, I was getting a charger

No, I was not getting a charger

Was there a problem with the charging station when you parked?

Yes, there was a problem with a charging station

No, there was no problem with the charging station

Did you have a permit to park the vehicle?

Yes, I had a permit to park the vehicle

No, I did not have a permit to park the vehicle

Did you clearly display the permit when you parked?

Yes, I displayed my permit

No, I did not display my permit

Were you aware that selling goods was not allowed?

Yes, I was not aware of the restriction

No, I was aware of the restriction

Did you get a new pay and display permit after the previous one expired?

Yes, I bought a new permit

No, I did not buy a new permit

Were you aware that parking on the yellow line is not allowed?

Yes, I was not aware of the restriction

No, I was aware of the restriction

Were you aware that the bay was suspended?

No, I was not aware that there was a suspension

Yes, I was aware of the suspension

Did you see any signs with the details of the suspension?

No, I did not see the suspension sign

Yes, I saw the suspension sign

Was the suspension sign next to the bay?

No, the sign was not next to the bay

Yes, the sign was next to the bay

Was it clear from the sign which bay was suspended?

No, I couldn't understand which bay was suspended

Yes, the suspended bay was clearly shown

Did you re-park within the same space or zone within 1 hour?

Yes, I re-parked within the same space within 1 hour

No, I did not re-park within the same space or zone

Was the vehicle moved at all?

Yes, the vehicle was moved

No, the vehicle was not moved

Does the council's traffic management order clearly show which vehicles are not allowed to park?

Please search for the TMO by typing "street name council name TMO" on Google

Yes, the TMO shows which vehicles are allowed to park

No, the TMO shows that my vehicle is not allowed to park

Was the parking bay clearly signed that it was for specific vehicles?

No, it was not clear which vehicles are allowed to park

Yes, it was clear that my vehicle wasn't allowed to park

Were the bays clearly marked?

No, the bay markings were not clearly marked

Yes, the bay markings were clearly marked

Is there evidence that the vehicle was parked outside the bays?

No, the evidence doesn't show the vehicle outside bays

Yes, the council website shows the vehicle outside bays

Was the vehicle parked more than 50cm from the carriageway?

No, the vehicle was less than 50cm from the carriageway

Yes the vehicle was more than 50cm from the carriageway

Does the council have proof that the vehicle was parked more than 50 cm from the edge of the road?

No, there is no supporting evidence

Yes, there is photo evidence it was more than 50cm

Did you have permission to park from the occupier of the premises where the vehicle was parked?

Yes, I had permission from the owner

No, I had no permission

Was the vehicle parked outside a shared driveway?

No, the driveway is not shared

Yes, the vehicle was outside a shared driveway

Has the carriageway been lowered to give access to vehicles, pedestrians or cyclists?

No, the driveway was lowered for a property

Yes the carriageway was lowered for public access

Does the PCN show that two observations were made?

No, there is only one observation

Yes, the PCN shows that two observations were made

Did you display a valid disc as required?

Yes, I displayed a valid disc as required

No, I did not display a valid disc

Did you park because blue badge holders were allowed to park?

Yes, I thought blue badge holders were allowed to Park

No, I did not park using my blue badge

Are you a diplomat?

Yes, I am a diplomat

No, I am not a diplomat

Was the bay clearly marked that its only for Taxis?

No, the taxi rank was not clearly marked

Yes, the taxi rank was clearly marked that its for taxis

Was the red route restriction clearly marked?

No, the red route sign was not clear or correct

Yes, the red route sign was visible and clear

Is your vehicle a motorcycle or moped?

Yes, my vehicle is a motorcycle

No, my vehicle is not a motorcycle

Were you trying to get access to a building on the red route?

Yes, I was trying to get access to a building

No, I wasn't getting access to a building

Were you parked on a taxi rank?

Yes, I was parked in a taxi rank

No, I wasn't parked in a taxi rank

Was the bus stop clearly signed that its for buses only?

No, the bus stop was not clearly signed

Yes, the bus stop was clearly signed

Was the vehicle parked outside a school entrance?

No, the vehicle was not parked outside a school entrance

Yes, the vehicle was parked outside a school entrance

Was there a time plate showing that stopping was restricted at certain times?

No, there is no time plate showing the restricted time

Yes, there is a time plate showing restricted time

Was the sign with restrictions clearly visible?

No, the sign was not clear or visible

Yes, the sign was clear and visible

Were there yellow lines in the cycle lane?

No, there was no yellow line in the cycle lane

Yes, there was a yellow line in the cycle lane

Does the DVLA V5c document show the vehicle weight?

Please click here to Check Vehicle Weight Using DVLA, if the Revenue weight is not recorded, click No and provide a screenshot as evidence

No, the DVLA do not have a record of the vehicle weight

Yes, the DVLA/V5 have the vehicle weight

Does the vehicle weight over 5 tonnes according to the V5 or gross weight?

No, the vehicle does not weigh more than 5 tonnes

Yes, the vehicle weights more than 5 tonnes

Were there signs showing that parking on the footway is allowed?

Yes, there are signs showing parking on the kerb is allowed

No, there are no signs showing that parking on the kerb is allowed

Were you parked on a taxi rank?

Yes, I was parked in a taxi rank

No, I was not parked in a taxi rank

Was the area clearly marked by zigzags?

No, the area is not marked by zigzags

Yes, the area was clearly marked by zigzags

Do any of the following yellow box exemptions apply to you?

I entered the box junction to turn right

I could not turn right because of another car

I was giving way to an emergency vehicle

My exit was clear when I entered the box junction

I stopped for a few seconds

Do any of the suspended bay reasons apply to you?

Please select any reasons that apply, if not, press next

There was no suspension sign near the vehicle

I parked the night before and did not see the sign

I was not aware that the bay was suspended

Do any of these bus lane exemptions apply to you?

Please select any reasons that apply, if not, press next.

The bus lane operation time is not clear

I am a taxi driver and I was accessing an adjacent building

My vehicle is a mini bus

I drove in the bus lane to avoid a collision or accident

I am a taxi driver and I was dropping a customer

I drove less than 20 metres in the bus lane

I was giving way to an emergency vehicle

Please select a reason for your appeal:

The contravention did not occur

The council have made an admin mistake

You did not own the vehicle when the alleged contravention occurred

The vehicle was taken without the owner’s consent

The penalty has already been paid and proof will be provided

The penalty amount requested exceeds the required amount

Other mitigating reasons

Please provide more details about anything else you want Transport for London consider.

Because you said there was a problem with your account, please provide more details here.

Provide a summary of why*

Explain why you believe: .

This field is hidden when viewing the form

Open AI Comments

Add photos to support your case

Drop files here or

Accepted file types: jpg, gif, png, jpeg, jpg, bmp, Max. file size: 10 MB, Max. files: 5.

Did you receive a Charge Certificate while your appeal was in progress?Tick yes only if the authority issued a Charge Certificate before issuing your Notice of Rejection or while the appeal was in progress.

If unlawfully demand an increased amount then the PCN will be unenforceable.

Yes, I received a Charge Certificate

No, I did not receive a Charge Certificate

Did respond to your appeal within 56 days?Tick yes only if the authority issued a Charge Certificate before issuing your Notice of Rejection or while the appeal was in progress.

must reply to your appeal within 56 days after your formal representation.

Yes, the authority responded within 56 days

No, the authority did not respond within 56 days

Please explain how long the council took to respond to your appeal and attach a copy of the notice of rejection

NOR Summary

Attach Photo of the Notice of Rejection

Drop files here or

Accepted file types: jpg, gif, png, jpeg, jpg, bmp, Max. file size: 10 MB, Max. files: 2.

Request Evidence From

All pictures & videos taken of the vehicle

A copy of the signage relevant to contravention

Traffic Management Order

Map/Site Report

Penalty Charge Notice

A copy of the CEO Notes

Your Name*

First Last

Your Address*

Street Address Address Line 2 City ZIP / Postal Code

Email Address*

Phone Number*

Price of Documents*

Penalty Charge Appeal £4.99

Payment Total

This field is for validation purposes and should be left unchanged.