Parking Mate, Where You Are | Platform

Send the notice. Tell us what happened.

Start with a free assessment. Upload your parking notice in the web assistant or send it through WhatsApp, then answer the questions about your circumstances.

Add the evidence you have, including photographs, receipts, permits and earlier letters. Parking Mate identifies the case stage and works out what information is needed next.

The service stays with the case

You do not need a separate portal to reach Parking Mate. Use the online assistant or WhatsApp to start an appeal, manage an existing case, learn how the service works or contact support.

When a decision or another letter arrives, return with that document. The next response is considered alongside the case history.

A familiar way to get help

The customer experience is a conversation. The notice assessment, evidence, documents and next steps sit behind it.

For general updates and contact through our social channels, use the contact page. For starting or managing a parking case, go directly to the online assistant or WhatsApp.

Private parking appeals

From the first Parking Charge Notice to an independent appeal, debt letter or court claim. One case, with specialist support for the stage you are at.

Council & TfL appeals

Parking, bus lanes and moving traffic. Send the Penalty Charge Notice and get support with the correct challenge, representation or next response.

Case management

Support continues after the first letter. Check progress, share a decision and get help with the next response through WhatsApp or the web.

Your appeal, handled.

Start with a free assessment. Our £9.99 appeal service includes the applicable POPLA or IAS appeal and response to the operator's evidence. Later-stage and court document services are priced separately. Upload your notice to find the service for your case.

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