Customer Intake and Portal

Parking Mate UK intake is portal-led. The website sends customers to the live portal, where the customer provides the notice, evidence, and case details needed to prepare the correct document.

Appeal intake goals

• Identify the notice type and enforcement stage.
• Collect the documents needed to understand the case.
• Capture the customer's account in plain English.
• Collect evidence such as receipts, permits, signage photos, correspondence, and previous appeal responses.
• Route the case to the correct fulfilment path.

Supported parking appeal stages

The platform is designed around stages rather than generic templates.

Private parking examples include:

• Notice to Driver.
• Notice to Keeper.
• Parking Charge Notice appeal.
• POPLA or IAS appeal routes.
• Reminder notice.
• Debt recovery letter.
• Letter Before Claim.
• County Court claim.
• CCJ set aside support.

Council PCN examples include:

• Penalty Charge Notice.
• Notice to Owner.
• Notice of Rejection.
• Charge Certificate.
• Order for Recovery.
• Notice of Enforcement.